Process & Operations Coordinator

Role & responsibilities

1. Data Entry & Record Management

* Ensure all required data entries are completed accurately and on time.

* Maintain and regularly update company spreadsheets, trackers, registers and operational records.

* Check entries for missing information, incorrect data, duplicate entries and discrepancies.

* Follow up with the concerned team members to get incomplete or incorrect entries rectified.

* Ensure all relevant sheets are updated daily and maintained in the prescribed format.

* Maintain proper documentation and organised records for easy reference.

2. SOP Compliance & Process Monitoring

* Ensure team members across departments follow the companys established SOPs and work processes.

* Regularly check whether tasks are being performed according to the prescribed procedures.

* Identify gaps in process execution, missed steps and repeated errors.

* Bring non-compliance or deviations to the attention of the concerned department head and management.

* Maintain checklists and records of SOP compliance.

* Follow up to ensure corrective actions are completed.

3. Task Tracking & Follow-ups

* Monitor daily task lists, pending activities and assigned deadlines.

* Follow up with employees to ensure tasks are completed within the stipulated timelines.

* Maintain a tracker of pending, completed and overdue tasks.

* Identify recurring delays and escalate unresolved issues to management.

* Ensure that tasks are not marked as completed without the required confirmation or records.

5. Reporting & Accountability

* Prepare daily or weekly reports highlighting pending tasks, missing entries, errors and SOP deviations.

* Share regular updates with management regarding process compliance and outstanding issues.

* Maintain records of recurring errors and delays.

* Highlight areas where existing processes are not being followed or need improvement.

* Ensure that reported issues are followed up until closure.

Skills & Qualifications

* Minimum 2 years of experience in operations coordination, process monitoring, administration or a similar role.

* Strong working knowledge of Microsoft Excel and Google Sheets.

* Excellent attention to detail and accuracy in data entry.

* Strong organisational, follow-up and coordination skills.

* Ability to manage multiple trackers and deadlines simultaneously.

* Good communication skills and the confidence to follow up with colleagues across departments.

* A systematic approach to identifying errors and ensuring corrective action.

* Experience in apparel manufacturing, e-commerce, retail or a manufacturing setup will be preferred.

Preferred candidate profile

This is a hands-on, in-office role that requires regular coordination with employees across departments. The candidate must be proactive, disciplined and comfortable following up persistently to ensure that processes are followed and records are maintained correctly.

The role is primarily responsible for monitoring, verification, coordination and reporting not merely entering data or maintaining spreadsheets.