Your role
Are you an expert in banking process risks and tools? Do you thrive in managing process risks and driving quality improvements? Do you like to educate others, encouraging high quality standards? Are you ready to lead initiatives that strengthen client trust and regulatory adherence?
We’re looking for a process and quality specialist to:
<ul>
<li>be point-of-entry contact for queries about regulations, processes, tools and risk</li>
<li>organize and conduct training for new tools and processes to improve quality and enablement</li>
<li>monitor risk reports, flag relevant issues to the team and escalate if necessary</li>
<li>identify, evaluate and implement mitigation measures for process and quality-related risks, including compliance gaps and KYC issues</li>
<li>maintain the quality of client relationships by proactively delivering holistic solutions that address their needs</li>
<li>collaborate closely with client advisors, assistants and the desk head, as well as various other internal departments</li>
</ul>
Job Type
Full Time
Job Reference #
335888BR
City
Sao Paulo
Your team
You’ll be working in the PQS Brazil team in São Paulo, providing service to our Wealth Management clients located in Latin America. As a process and quality specialist, you’ll play an important role in seeing that the team is up to date when it comes to risk, process and tool knowledge. Our combined efforts help manage, preserve and grow the wealth of our clients, through strong partnership at every stage of their journey.
We’re a collaborative team that values precision and partnership. You’ll join colleagues who are passionate about improving processes and delivering top-tier client experiences.
Your expertise
<ul>
<li>experience in KYC development and reviews</li>
<li>banking related education (apprenticeship, traineeship or a bachelor’s degree)</li>
<li>basic knowledge of wealth management offerings, products and processes</li>
<li>disciplined, with a focus on details and standards</li>
<li>good written and verbal communication skills</li>
<li>fluent in Portuguese and medium level English</li>
<li>availability to work on-site in São Paulo</li>
<li>you’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.</li>
</ul>
About Us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Process and Quality Analyst (Global Wealth Management)

Process and Quality Analyst (Global Wealth Management)

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