Process and SOP Specialist

About the Role

Unified Technologies is growing. We have the demand and the opportunity to expand, but we need stronger processes in place before we can take on more clients. That’s where you come in.

You’ll work side by side with our Technical Lead as his execution partner. He makes the decisions; you turn his knowledge and your observations of how the company operates into clear, practical processes the whole team can follow.

You’ll also be his right hand in day-to-day organization, proactively identifying tasks and responsibilities you can take off his plate so he can focus on the areas where his expertise adds the most value.

This isn’t a leadership role, and it isn’t an assistant role. It’s a hands-on partnership for someone who recognizes what needs to be done and takes ownership of making it happen.

What You’ll Do

• Map, document, and implement our sales, client onboarding, and offboarding workflows, then expand into other areas of the business.
• Observe how work actually gets done and identify missing, outdated, or person-dependent processes.
• Proactively offer to take on tasks, follow-ups, and recurring responsibilities from the Technical Lead, taking full ownership through completion.
• Schedule planning sessions with the Technical Lead whenever a process or decision requires his input, with a clear agenda and a defined purpose.
• Establish regular sync meetings with the Technical Lead to keep priorities moving and prevent work from stalling while waiting for decisions.
• Keep ClickUp up to date so the team and leadership have clear visibility into progress, priorities, and outstanding tasks.
• Organize the Technical Lead’s calendar, ensuring dedicated time for team support, meetings, and updates.
• Provide regular progress reports to the Technical Lead and CEO.
• Train the team on new processes and ensure they are consistently followed in practice, not simply documented.

What Success Looks Like

First 30 days: You’ve mapped our core workflows, developed an understanding of how the company operates, and started identifying gaps and opportunities for improvement.

First 60 days: Our priority SOPs are documented and approved, and you’ve taken meaningful responsibilities off the Technical Lead’s plate.

First 90 days: The team is actively using the new processes in its day-to-day work, documentation is centralized and accessible, and the Technical Lead has more time to focus on the work that requires his expertise.

Who You Are

• Assertive. You’re comfortable asking a busy leader for time and clearly explaining why you need it and what it will accomplish. You make the request purposeful and productive, not stressful.
• Observant. You notice what’s missing, what isn’t working, and where improvements are needed. You raise these issues without waiting to be asked.
• Proactive. You identify opportunities to help, offer to take ownership, and follow through without needing constant reminders.
• Organized and clear. You can turn complex conversations, scattered information, and informal knowledge into simple, practical documentation that others can easily follow.
• A team player. You collaborate effectively, communicate openly, and respect that final decisions remain with the Technical Lead.

Nice to Have

• Experience creating SOPs, documenting processes, or supporting business operations.
• Experience with ClickUp or a similar project management tool.
• A background in IT services, managed service providers (MSPs), or technical support environments.

Why Join Us?

You’ll see the direct impact of your work. The processes you build will shape how we grow, hire, and train our team, as well as how our clients experience our services.

Pay: $1,440.00-$1,800.00 per month

Work Location: Remote