Process Application Specialist

Job Summary

The Process Application role is responsible for providing specialized product and application expertise to support frontline sales, business development teams, and customers. This position partners with commercial and technical functions to optimize product performance, resolve application challenges, and drive continuous improvement in solution effectiveness and customer satisfaction.

Job Description

• Provide expert-level process and application support to customers and internal teams, ensuring optimal use and performance of products in various manufacturing environments.
• Resolve complex technical or application issues escalated from the field through
• Develop and implement best practices, testing methods, and application guidelines to ensure consistency, safety, and quality in product use.
• Partner with Sales, Key Account Management, and Technical functions to identify improvement opportunities, optimize total cost of ownership (TCO), and support new product trials or introductions.
• Conduct technical audits, prepare reports, and communicate findings to internal and customer stakeholders.
• Monitor and report key performance indicators related to trials, customer satisfaction, cost savings, and issue resolution.
• Ensure adherence to EHS, quality, and compliance standards in all application activities.
• Maintain accurate documentation and demonstrate accountability for professional development through the Individual Development Plan (IDP) process.

Qualifications

• Bachelor’s degree required in Chemistry, Engineering or any relevant business related area and/or technical certification OR equivalent working experience of 10+ years
• A minimum of 5 years of industry experience in area of focus; MWF/Metal etc.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – Internal and external.
• Collaboration and influence skills.
• Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Proficient in English - written & spoken.
• Working knowledge of Microsoft Office.

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What's in it for you

• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan
• Work for a global leader in the industrial process fluids industry

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.