Process Associate : Chat Support : 15K : Kolkata : Grads and UG

Hi,

We are looking forward to hire Associate Customer Support

To Apply, WhatsApp Hi @ 9151555419

Available Roles

Profile 1 : Customer Support (Non Voice) - Fresher

Graduate/Undergraduate Fresher

Salary : 14k to 15k in Hand + One Way Cab + 1400 Travel Allowance

Rotational Shift

5 Days Work

2 Rotational Off

Cabs available

Job Location - New Town, Kolkata

Responsibilities:

• Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
• Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
• Problem-Solving: Identifying the root cause of problems and implementing solutions.
• Documentation: Keeping records of customer interactions, issues, and solutions.
• Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
• Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
• Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
• Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
• Teamwork: Collaborating with other support team members and internal departments.
• Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

• Technical Skills: Proficiency in computer systems, software, and hardware.
• Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
• Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
• Communication Skills: Clear and concise communication, both written and verbal.
• Technical Documentation: Ability to create and maintain technical documentation.
• Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
• Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
• Analytical Skills: Ability to analyze technical problems and identify root causes.
• Teamwork and Collaboration: Ability to work effectively with team members and internal departments.