Process Associate

We are looking for a detail-oriented and customer-focused Process Associate to join our team. The ideal candidate should have prior experience working with US clients, handling voice processes, candidate onboarding, customer service, or e-commerce support. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a strong commitment to accuracy and compliance while handling confidential information.

Key Responsibilities

• Handle inbound and outbound calls with customers, candidates, and clients professionally.
• Provide exceptional customer service through phone, email, and chat.
• Support e-commerce customer service activities, including order inquiries, issue resolution, and follow-ups.
• Coordinate candidate onboarding activities.
• Verify and process documentation while ensuring compliance.
• Maintain accurate records and update systems.
• Communicate effectively with internal teams and stakeholders.
• Manage multiple tasks while meeting quality and productivity targets.
• Ensure confidentiality of sensitive information.
• Adhere to company policies and compliance standards.

Required Qualifications & Skills

• Bachelor's Degree (mandatory).
• 13 years of experience working with US clients.
• Minimum 1+ year in US voice process, customer support, onboarding, or e-commerce customer service.
• Excellent English communication skills with a neutral accent.
• Strong interpersonal, multitasking, organizational, and time management skills.
• Strong attention to detail and compliance orientation.
• Proficient in Microsoft Excel and MS Office.
• Comfortable handling confidential information.
• Willingness to work in a secure environment.
• Flexible to work rotational shifts (majorly night shifts).
• A strong and thorough background verification will be conducted prior to onboarding.

Preferred Skills

• Experience in customer service, e-commerce support, recruitment support, onboarding, HR operations, or document verification.
• Familiarity with CRM, ATS, ERP, or workflow systems.
• Ability to adapt quickly to new processes and technologies.