Process Associate

JOB PURPOSE: To perform operational tasks in the relevant domain (F&A – Record to Report, Financial Reporting, Variance and Cost Analysis) for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience

KEY ACCOUNTABILITIES

PROCESS MANAGEMENT Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.

• Identify opportunities for process improvements and contribute to implementation of effective solutions
• Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
• KNOWLEDGE MANAGEMENT Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
• Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
• Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools
• OPERATIONAL EXCELLENCE Conscientiously follow quality standards and metrics, continuously evaluate own output and focus on achieving high quality standards
• Contribute to continuously improve the systems and processes through proactive feedback and suggestions for identification of issues / gaps and implementation of right solutions
• EFFECTIVE COMMUNICATION Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
• Prepare and present documents and reports that can be well understood and as per FPIG standards
• TEAMWORK Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
• Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks
• CUSTOMER RELATIONSHIP Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
• Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.
• ACTIVE LEARNING AND EYE FOR DETAIL Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
• Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

SPAN OF COMMUNICATION Internal: Process Experts, Operations Managers, Shared Service Manager External: Business Stakeholders

Skills Description

Required Qualifications:

• Master’s / Bachelor’s Degree in Commerce / Business Administration or equivalent

Preferred Experience:

• 0 - 3 years of experience in Shared Services for a Global Company
• Financial / KPOs / BPOs industry experience preferred
• Specifically in the areas such as F&A – Record to Report, Financial Reporting, Variance and Cost Analysis

Job-Specific Skills:

• Process Knowledge, understanding of SLAs
• Domain knowledge in the areas such as F&A – Record to Report, Financial Reporting, Variance and Cost Analysis
• ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Access)
• Exposure To Quality Management Systems
• English is must
• Understanding of diverse stakeholders and Cross-Cultural Sensitivity

Core Competencies:

• Basic Analytical Skills
• Attention to Detail
• Basic Presentation & Communication Skills
• Role Model – FPIG Values and Ways of Working
• Positive attitude for learning
• Proactive approach and Demonstrate Initiative
• Quality Mindset
• Team Player
• Understanding of Business