Process Associate

SGL Manila (Shared Service Center), Inc is currently hiring for Process Associates under Freight Forwarding function.

• Freight Forwarding
• Rate Management

Roles and Responsibilities for Freight Forwarding

• Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely followed.
• Delivers performance based on timeliness, accuracy and productivity targets.
• Ensure that all requests for code creations, shipment registration, booking creations, milestones update, tracking and tracing of shipments are done in a timely manner.
• Meet the required KPI to guarantee customer satisfaction.
• Other ad hoc tasks that may be assigned from time to time.
• Performing data entry for order and load tracking and tracing.
• Closely monitoring freight via multiple detailed websites to ensure accurate departure and delivery times.
• Running daily and weekly tracking reports.
• Other duties as assigned.

Roles and Responsibilities for Rate Management

Perform and executes below processes for Shared Service Center- Manila ensuring that standard operating procedures are completely followed and in a timely manner:

1. Check and lay out carrier/airline rate sheet in standard template
2. Process the file by uploading rate sheet template to Flex system
3. Update and amend buying rates as per needed.
4. Validate that airline rates are correctly filed in Axsfreight system.

• Delivers performance based on timeliness, accuracy and productivity targets.
• Meet the required KPI to guarantee customer satisfaction.
• Other ad hoc tasks that may be assigned from time to time.