Process Associate

Waybeo is a conversation intelligence platform that helps enterprises turn every customer conversation into actionable business intelligence. Built on deep telecom expertise and AI-powered technology, Waybeo enables businesses to track, manage, and analyze customer conversations across their sales and marketing journeys. From call tracking and marketing attribution to call automation, speech analytics, and AI-driven conversation insights, Waybeo helps enterprises improve customer engagement, optimize operations, and drive measurable revenue growth. Today, Waybeo powers communication intelligence across 100,000+ enterprise locations and serves 150+ enterprise customers across sectors including automotive, BFSI, retail, healthcare, and telecom.

Waybeo is part of the CareStack group, a global healthcare technology company. As an independent business within the group, Waybeo remains focused on building and scaling its expertise in cloud communications, telecom, and AI to help enterprises transform customer conversations into meaningful business outcomes.

Role Overview

We are looking for a detail-oriented Process Associate to support the Customer Success team with back-office operations and administrative support tasks. This role is central to ensuring smooth day-to-day execution of client account processes, data accuracy, and timely internal coordination — enabling the Customer Success team to focus on client relationships and outcomes.

Key Responsibilities

●Coordinate closely with the Customer Success team on daily back-office activities related to client accounts

●Process and update client data, account records, and service configurations accurately and on time

●Support ticket logging, tracking, and follow-up for client requests and issues

●Prepare and maintain reports, trackers, and dashboards for account status and service metrics

●Assist in onboarding new clients by handling documentation and system setup tasks

●Coordinate with internal teams (technical, product, operations) to resolve pending client requests

●Follow up on outstanding action items to ensure timely closure within defined SLAs

●Maintain organized records of client communications, approvals, and process documentation

●Flag recurring issues or process gaps to the Customer Success lead for improvement

●Support ad hoc administrative and operational tasks as required by the team

Required Skills & Qualifications

●Bachelor's degree in any discipline

●1–3 years of experience in operations, back-office support, or a similar coordination role (freshers may apply)

●Strong attention to detail and accuracy in data handling

●Good written and verbal communication skills

●Proficiency in MS Excel/Google Sheets; familiarity with CRM or ticketing tools is a plus

●Ability to multitask and manage time effectively across multiple client accounts

●Comfortable working in a fast-paced, coordination-heavy environment

●Team player with a proactive, ownership-driven attitude

Pay: ₹100,000.00 - ₹300,000.00 per year

Work Location: In person