Process Associate

SGL Manila (Shared Service Center), Inc is currently hiring for Process Associates:

• Freight Forwarding
• Rate Management

Roles and Responsibilities:

• Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely followed.
• Delivers performance based on timeliness, accuracy and productivity targets.
• Ensure that all requests for code creations, shipment registration, booking creations, milestones update, tracking and tracing of shipments are done in a timely manner.
• Meet the required KPI to guarantee customer satisfaction.
• Other ad hoc tasks that may be assigned from time to time.
• Performing data entry for order and load tracking and tracing.
• Closely monitoring freight via multiple detailed websites to ensure accurate departure and delivery times.
• Running daily and weekly tracking reports.
• Other duties as assigned.

Deadline: 01/11/2026, 09:59

Contact person:

Gerald John Pastores HR Manager

Office: Manila, Alabang (SSC), Philippines

Location: Alabang–Zapote Road, 1780, Muntinlupa, Philippines