Process Associate : Customer Support : Grads and UG : Kolkata : Apply

Hiring for Leading ITES Company In Kolkata for Customer Support

To Apply, Whatsapp Hi @ 9151555419

Available Roles

> Customer Support

Any Graduate/Undergraduate Fresher

12,000 - 15000 in Hand

Travel Allowance - Rs.1400/-

5 Days Work

Rotational Shift

Cabs available

Job Location - Kolkata

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Key Responsibilities:

Responding to customer inquiries:

Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:

Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:

Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:

Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:

Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.