Outpace Consulting Services
Process Associate : Customer Support : International Voice : 25K
Skills
25 days ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹400,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
4 October 2026
What they need
Hiring for Leading ITES Company in Kolkata Customer Support
Freshers & Experienced Candidates Can Apply
To Apply, WhatsApp Hi @ 9151555419
Call Our HR's
Sweety 6206704853
Mahnaaz 9154400458
Riya 9296339616
Nisha 8900941175
Pratiksha 9730889009
Manisha 7717750964
Hema 7780655626
Job Location: New Town, Kolkata
Available Roles
Profile 1: Customer Support (Non-Voice) Fresher
Graduate / Undergraduate Fresher
Salary: 14,00015,000 In-Hand + One-Way Cab + 1,400 Travel Allowance
Shift: Rotational
Working: 5 Days | 2 Rotational Offs
Location: New Town, Kolkata
Profile 2: Customer Support (Ecommerce Voice) Fresher
Graduate / Undergraduate Fresher
Salary: 15,000 In-Hand + One-Way Cab + 1,400 Travel Allowance
Shift: Rotational
Working: 5 Days | 2 Rotational Offs
Location: New Town, Kolkata
Profile 3: Customer Support (Travel Voice) Fresher
Graduate / Undergraduate Fresher
Salary: 20,000 to 23,000 In-Hand + One-Way Cab + 1,400 Travel Allowance
Shift: Rotational
Working: 5 Days | 2 Rotational Offs
Location: New Town, Kolkata
Profile 4: Customer Support (International Travel Voice) Experienced
Graduate / Undergraduate
Experience: Minimum 1 Year in International Calling
CTC: Up to 3.9 LPA
In-Hand: Up to 25,000/Month + One-Way Cab + 1,400 Travel Allowance + Incentives
Salary Hike: Up to 30% over Last Drawn Salary, not exceeding the maximum offer
Shift: Rotational
Working: 5 Days | 2 Rotational Offs
Location: New Town, Kolkata
Key Responsibilities:
Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.
Understand customer concerns through effective listening/probing and provide appropriate support.
Assist customers with product, service, order or travel-related queries depending on the assigned process.
Maintain professional communication and deliver a positive customer experience.
Record customer interactions and resolutions accurately in the system.
Follow defined quality, productivity, SLA and process guidelines.
Escalate unresolved or critical customer concerns to the appropriate team when required.
Why Apply?
5 Days Working | 2 Rotational Offs | Cab Facility | 1,400 Travel Allowance | Fresher & Experienced Opportunities
New Town, Kolkata
Interested Candidates: WhatsApp Hi @ 9151555419
Limited Openings Apply Now!
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