Gratitude India
Process Associate Digital (Webchat and Email)
Skills
19 days ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹700,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Hiring Process Associate – Digital in Kolkata for web chat/email support. Requires 3–8 years’ experience, strong written English and customer-service skills. CTC up to 7 LPA. Rotational/night shifts. Ex-TCS employees ineligible.
Required Candidate profile
3–8 years in international digital customer service with strong web chat/email skills. Excellent written English, billing, complaints, retention, CRM, compliance and multitasking experience.
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