Process Associate, GBS Customer Service & Support

Job Purpose*

This position is responsible for handling more challenging work in logistics documentation, which includes but not limited to new hire mentoring, new requirement implementation, reports management, process improvement.

Job Responsibilities

Daily Activities

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met.
• Provide account with cost effective shipment plan via booking authorization.
• Book approved shipment with nominated carriers.
• Plan consolidated shipments and coordinate with warehouse on cargo deliveries.
• Provide updates to shippers for any carrier related changes in the booked vessel.
• Process payment request for carrier origin charges and vendor invoices
• Monitor release of payment to carriers and vendor
• Provide proof of payments to carrier and secure SWB.
• Release non-negotiable FCR and BL to vendor to docs processing.
• Receive and check docs for accuracy and completeness before dispatching.
• Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel, etc).
• Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
• Provide account with required reports (Daily booking report / tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary, etc. as needed by the account)
• Provide customers with updates related to their shipments.

Qualification*

• University graduate
• 2 years’ and above working experience in Logistics industry.
• Commitment to Tasks
• Detail oriented
• Computer Literate

Requirements*

• Good oral and written English
• Good problem-solving skills including hidden problems.
• Good mentoring and communication skills.
• Good excel skill.
• Strong sense of responsibility.
• Efficiency, accuracy and timeliness are required.
• Capable at task monitoring by reports.
• Fast learner and pressure taking ability.
• Innovative thinking and strong team spirit.