Process Associate : German Expert : B2 : Kolkata : 3.8 LPA : Apply Now

Role Overview

We are looking for a German Language Expert with B2 or higher proficiency in German to support customers and provide a professional service experience.

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The candidate should be comfortable understanding, speaking, reading and writing in German and should be able to communicate clearly with German-speaking customers while handling their queries in a professional and customer-centric manner.

Key Responsibilities

German Language & Customer Communication

• Communicate with customers professionally in German
• Understand customer queries accurately and provide clear and appropriate responses
• Demonstrate strong German speaking, listening, reading and writing skills
• Interpret customer requirements correctly and avoid communication gaps
• Maintain appropriate grammar, vocabulary, pronunciation and professional tone

Customer Support

• Handle customer queries related to products, services, accounts or general support requirements
• Understand the customer's concern and identify the appropriate resolution
• Provide accurate information according to defined processes and guidelines
• Ensure a positive and professional customer experience
• Handle dissatisfied or challenging customers calmly and professionally
• Escalate unresolved or complex cases to the appropriate team

Case Management & Documentation

• Record customer interactions accurately in the relevant system/CRM
• Maintain complete and accurate case notes
• Follow established SOPs and escalation procedures
• Ensure timely follow-up wherever required
• Maintain customer-data confidentiality and process compliance

Mandatory Skills

• German Language Certification/Proficiency B2 or Above
• Strong verbal and written communication in German
• Ability to understand German conversations with good listening comprehension
• Good customer-handling and interpersonal skills
• Basic English communication for internal coordination
• Good computer and typing skills
• Ability to learn new tools and processes quickly
• Comfortable working in rotational shifts
• Customer-focused, patient and solution-oriented approach

Preferred Candidate Profile

Candidates with Goethe-Zertifikat B2, TELC B2, SD B2 or equivalent German proficiency can be considered, subject to the employer's accepted certification/assessment criteria.

Freshers with strong German proficiency are welcome to apply.