Process Associate-Google voice

Ready to shape the future of work?

At MNC, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. MNC AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

MNC (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Hiring for the role of Process Associate, Customer service: voice role || Gurgaon

• Graduation: Any grad is eligible (except law/diploma)
• Experience: 0-3 years (Previous exp. in customer service role)
• Work location: Gurgaon (Work from office)
• Shifts: Flexible with any shift

Responsibilities

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you!
Minimum qualifications

• Graduate (Any Discipline except law)
• Freshers are eligible
• Candidates with previous exp. (1-3 yrs) in voice process/calling can appear for interview.

Preferred qualifications

• Previous experience in customer service role (voice)
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)