Process Associate - Immediate Joiner

Roles and Responsibilities

• Provide patient care services to patients through phone calls, emails, or chats.
• Handle incoming international voice process calls from US healthcare providers.
• Offer customer support to resolve queries related to medical billing, claims processing, and insurance coverage.
• Utilize healthcare analytics skills to analyze data and provide insights on patient trends and patterns.
• Work as part of a team in a fast-paced environment with multiple priorities.

Desired Candidate Profile

• 1-3 years of experience in International Voice Process (IVP) or similar roles.
• Strong understanding of US healthcare industry practices and regulations.
• Excellent communication skills for effective interaction with customers over phone/email/chat platforms.
• Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business requirements.

*Interested candidates kindly share your resume on [email protected] or ping on 7824834817 / 7825833141

*Work location

Chennai - Siruseri Sipcot IT Park

Mumbai - MBP Ghansoli