Process Associate _ International Process _ WFH

We are looking for reliable and customer-focused Process Associates to handle inbound and/or outbound calls. The role involves providing accurate information, resolving customer queries, recording call details, and ensuring a high level of service quality while working independently during night hours.

Role & responsibilities

• Handle inbound and/or outbound customer calls professionally
• Respond to customer inquiries, complaints, or service requests promptly and accurately
• Provide product, service, or account-related information as per company guidelines
• Escalate complex or critical issues to the appropriate team or supervisor
• Maintain accurate call logs, notes, and records in the system
• Follow all company policies, data protection, and confidentiality standards
• Coordinate with teams for proper handover of pending issues
• Maintain a calm, courteous, and professional attitude at all times

Required Skills & Qualifications

• Minimum educational qualification: Graduation in any discipline
• Prior experience in BPO / call center handling UK or international customers preferred
• Excellent verbal communication skills in English
• Strong problem-solving and customer-handling skills
• Willingness to work night shifts, weekends
• Ability to work independently during night hours
• Use Time Doctor software for productivity and time tracking during the probation period.

Preferred Skills

• Experience handling international or night-shift processes
• Familiarity with call center metrics and quality standards

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to work with cutting-edge technology and innovative solutions.
• Make a significant impact on our clients' success and our company's growth.