Process Associate - Non Voice

Role & responsibilities

• Verify patients' insurance coverage and benefits.
• Process patient enrollment and eligibility requests.
• Perform reverification of patient records.
• Handle and document incoming faxes in tracking systems.
• Maintain accurate data entry and patient records.
• Coordinate prescription transfers with specialty pharmacies.
• Follow up with patients and healthcare providers.
• Resolve issues impacting patient access to therapies.
• Adhere to HIPAA guidelines and SOPs.
• Ensure accuracy while handling sensitive healthcare information.
• Support reimbursement and patient assistance programs.
• Meet productivity, quality, and compliance standards.