Gratitude India
Process Associate Voice Advanced
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹700,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
21 September 2026
What they need
Handle complex electricity/gas customer queries, high-bill explanations, complaints, retention and escalations. Deliver empathetic, compliant resolutions while meeting quality and productivity targets across 247 rotational shifts.
Required Candidate profile
2–5 years international voice experience with fluent English, active listening, empathy, de-escalation and objection handling. Utilities/customer-service experience preferred; flexible for 247 shifts
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