Gratitude India
Process Associate (Voice)
18 days ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹900,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
9 October 2026
What they need
Handle international voice customer service for electricity and gas utilities. Resolve complex queries, explain high bills, manage complaints, de-escalate irate customers, support retention, and ensure accurate documentation and compliance with care.
Required Candidate profile
Customer service professional with 1–5 years of international voice experience, skilled in complex query resolution, billing explanations, complaint handling, de-escalation, empathy, and retention.
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