Process Assurance Associate

Role Overview: We are looking for a Process Assurance Associate with experience in supporting the

implementation and continuous improvement of Quality Management System (QMS), Information

Security Management System (ISMS), and Process Management System (PMS) across the

organization. The ideal candidate will assist in process compliance, audits, metrics tracking, and

quality reviews while working closely with project teams. This role requires a keen eye for process

adherence, documentation, and driving continuous improvement initiatives to enhance delivery

quality and organizational standards.

Roles & Responsibilities:

• Playing active role in implementing QMS/ISMS/PMS process across organization.
• Responsible for conducting quality audits, Process health check-ups for and reviews.
• Responsible for guiding the project teams in process compliance
• Knowledge of lifecycle models and development/ Testing/ Support/ ITIAS processes and

Lifecycle models such as Waterfall, Iterative, Agile.

• To work towards the corporate initiative certification for ISO, ISMS, PMS.
• Responsible for Consolidation of defects and conduct defect analysis.
• Responsible for being actively involved in process improvement techniques
• Responsible for Identifying, analysing, and monitoring performance
• improvement opportunities/ project pipeline in process areas.
• Participate Project Kick off meetings
• Responsible Identification of Process & check points for the project.
• Identification of Process tailoring / Light weight process for the project based on the project/

client needs

• Mentor / Motivate / Orient process to the Project team by creating /maintaining/Updating

the training materials, Process Assets Library, Audit database and

• Dashboards to provide reports/indicators for QMS Management representative meetings.
• Define / Select Metrics appropriate to the Project ensure collection of metrics,
• Validate Metrics based on the Aspire life cycles followed.
• Collect Metrics and send it to PA Manager for consolidation for Quality Status report/MR

meetings Account Level Reviews

• Review QMS/ISMS/PMS status in the Project
• Prepare Review findings and report to Service line Owners and DMs• Work with Project Manager/ Project leaders in for carrying out the internal audits and to

adapt a proactive approach for detecting and sharing opportunities for improvements from

the audits/ Review.

• Participate Monthly Status Review meetings and provide suggestion continual

improvements

• Participate in corporate initiatives as and when required
• Ensure complete security of company confidential information.
• Provide risk facilitation at project level
• Follow-ups and provide support for NC /Finding closure
• Conduct retrospection meeting and share the best practices/ Lessons learnt across

organization

• Tracking the customer feedback on time in aligned with the project teams and come out

with the RCA for the rating received from the Client.