Process Auditor

Position Title: Jr. Executive / Executive/ Sr. Executive

Department: Operational Excellence

Travelling: Willing to travel frequently based on requirement

Role Purpose:

• Conduct monthly/quarterly process audits across hospitals and departmental functions to assess adherence to approved SOPs, policies, workflows, and operational standards.
• Evaluate end-to-end hospital processes to identify gaps, inefficiencies, bottlenecks, control weaknesses, and deviations from defined standards.
• Perform root-cause analysis of process deviations and recurring issues and recommend practical corrective and preventive actions.
• Prepare structured audit reports highlighting observations, risks, impact, root causes, recommendations, and agreed action plans.
• Monitor corrective action implementation and conduct follow-up audits to verify closure and sustainability of improvements.
• Partner with hospital and functional teams to standardize processes, improve compliance, reduce variation, and enhance operational efficiency.
• Identify opportunities for process simplification, automation, digitization, cost optimization, and elimination of non-value-added activities.
• Develop and track process audit dashboards and management reports, highlighting recurring gaps, improvement trends, and opportunities for group-wide standardization.Role & responsibilities

Preferred candidate profile