Process Coordinator (After Sales)

Chery is a leading Chinese automotive company with a diverse portfolio that includes the R&D, production, and sales of passenger cars, commercial vehicles, mini cars, specialty vehicles, and powertrain systems. With over 8.75 million vehicles sold globally, Chery serves customers in more than 80 countries and regions worldwide.

Omoda & Jaecoo is an innovative new brand under the Chery Group, operating independently from other Chery brands. It focuses on cutting-edge design and technology in the production and sales of passenger vehicles.

Responsibilities

• Visit dealerships to audit post-sales processes , ensuring quality procedures are being followed.
• Verify parts inventory management , customer satisfaction KPIs, and overall service performance.
• Develop and implement action plans to improve dealership operations and customer experience.
• Assess workshop revenue and recommend marketing initiatives when needed.
• Conduct on-site evaluations, including customer service standards and dealership facilities (e.g., showroom, waiting areas).
• Document findings with photos and reports, escalating issues when necessary.
• Collaborate with dealership after-sales managers to review processes, results, and KPIs.
• Support sales growth by encouraging dealerships to purchase and promote parts and accessories to meet revenue targets.

Requirements

• Experience in post-sales consulting, service consulting, or dealership field management .
• Mandatory experience in automotive sector.
• Strong knowledge of dealership operations, KPIs, and customer satisfaction metrics.
• Background as a dealership manager, workshop leader, or after-sales consultant is highly valued.
• Commercial mindset with ability to drive parts and accessory sales .
• Excellent communication skills, professional presence, and ability to build strong relationships with dealership teams.

Location

• 100% on-site (Rochaverá building - near Shopping Morumbi).