Process Coordinator

Process Coordinator

Department

Operations

Job Summary

The Process Coordinator is responsible for coordinating, monitoring, and improving day-to-day operational processes to ensure efficiency, quality, and compliance. This role works closely with cross-functional teams to streamline workflows, resolve process-related issues, maintain documentation, and support continuous improvement initiatives.

Key Responsibilities

• Coordinate daily operational processes and ensure timely execution of assigned activities.
• Monitor workflow performance and identify process bottlenecks.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and process documentation.
• Collaborate with internal departments to improve operational efficiency.
• Track key performance indicators (KPIs) and prepare regular performance reports.
• Ensure compliance with company policies, quality standards, and regulatory requirements.
• Support process improvement projects using Lean, Six Sigma, or other continuous improvement methodologies.
• Investigate operational issues and recommend corrective and preventive actions.
• Coordinate meetings, follow up on action items, and maintain process-related records.
• Assist in employee training on new or revised processes.
• Support audits by preparing required documentation and ensuring process compliance.

Required Qualifications

• Bachelor's degree , Operations Management, Engineering, or a related field.
• 0-1 years of experience in process coordination, operations, or project support.
• Experience with process documentation and workflow management.
• Strong proficiency in Microsoft Excel, Word, PowerPoint, and ERP/CRM systems (preferred).

Required Skills

• Excellent organizational and coordination skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Attention to detail and accuracy.
• Time management and ability to prioritize multiple tasks.
• Ability to work collaboratively across departments.
• Knowledge of process improvement methodologies is an advantage.

Key Performance Indicators (KPIs)

• Process compliance rate.
• Timely completion of assigned process activities.
• Reduction in process delays and errors.
• Accuracy of documentation and reporting.
• Achievement of operational efficiency targets.
• Stakeholder satisfaction.

Working Conditions

• Full-time position.
• Primarily office-based, with hybrid or remote work depending on company policy.
• May require coordination across multiple departments and occasional extended hours during critical projects.

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Provident Fund

Work Location: In person