Process Coordinator

Process Coordinator

Location: Noida, Sector 62 Work from Office
Experience: 23 years
Open Positions: Multiple

Role Purpose

Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated.

The role will primarily support non-technical functions including:

• Marketing
• HR
• Customer Success
• Operations
• Sales
• Other departments as required

Key Responsibilities

Process Compliance

• Understand SOPs, checklists and agreed processes.
• Verify whether teams are following them.
• Identify missed steps and delays.
• Follow up with responsible team members.

Deviation Monitoring

• Identify where actual execution differs from agreed processes.
• Understand the reason for deviation.
• Ensure important deviations remain visible.
• Escalate repeated or significant non-compliance to the Founders.

Meeting Actions

• Capture decisions, actions, owners and due dates.
• Update relevant Zoho activities.
• Follow up on overdue actions.
• Escalate repeated delays.

Zoho Activity Tracking

• Review whether activities are being properly maintained.
• Identify missing or overdue updates.
• Follow up to maintain process discipline.

Process Feedback

• Identify repeated process weaknesses.
• Flag unclear ownership, unnecessary steps or recurring deviations.
• Share improvement observations with management.

Required Profile

• 23 years Process Coordination / Operations / PMO / Process Compliance experience.
• Strong attention to detail.
• Excellent follow-up.
• Professional, soft-spoken communication.
• Ability to work across departments.
• Comfortable escalating non-compliance.
• Strong ownership.

Ideal Personality

The person should be:

People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.

Fast Ramp-Up Expectations

First 7–15 Days

• Understand key assigned processes.
• Learn Zoho activity tracking.
• Begin capturing and following meeting actions.
• Identify obvious process deviations.

Within 30 Days

• Independently monitor assigned department processes.
• Identify deviations proactively.
• Follow up without supervision.
• Maintain meeting actions accurately.
• Escalate repeated/significant non-compliance appropriately.

Expectation: Operationally useful within the first two weeks and substantially independent within the first month.