Process Coordinator

JD CERAMIC

Job Description

Process Coordinator

Company

JD Ceramic

Department

Operations / MD's Office

Reports to

Managing Director

Location

Megha Hills, Jubilee Hills

Employment type

Full-time, on-site

Salary

₹18,000 – ₹20,000 per month (or as per company norms)

Role Summary

The Process Coordinator is responsible for making sure the company's systems and processes are actually followed day to day. You will track tasks across departments, follow up with team members until work is completed on time, maintain simple trackers in Excel, and escalate delays or repeated non-compliance to the MD. This role is the link between the MD and the staff for process discipline.

Key Responsibilities

Process follow-up and execution

• Drive all systems and processes introduced during the business coaching workshop, ensuring each is implemented and followed by the concerned staff.
• Follow up daily with team members on assigned tasks, deadlines and checklists until completion.
• Maintain a master task/process tracker showing owner, deadline, status and pending items.
• Ensure daily, weekly and monthly checklists (e.g. stock updates, dispatch reports, collection follow-ups, sales reports) are filled and submitted on time.

Escalation and reporting

• Escalate delays, missed deadlines and repeated non-compliance to the MD promptly, with clear facts.
• Prepare a daily or weekly status report for the MD covering completed, pending and delayed tasks.
• Track how often each process is followed and highlight gaps or recurring bottlenecks.

Meetings and coordination

• Schedule and coordinate internal review meetings, prepare agendas and circulate minutes.
• Record action points from meetings, assign owners and follow up until closed.
• Coordinate between departments (sales, accounts, dispatch, warehouse/production, purchase) so handovers don't fall through.

Documentation and data

• Maintain process documents, SOPs, formats and checklists in an organised, up-to-date form.
• Keep Excel trackers and MIS sheets accurate and updated.
• Support the MD with data compilation and ad-hoc coordination tasks.

Requirements

• Education: Graduate in any discipline (B.Com / BBA / BA preferred).
• Experience: Fresher or 1–2 years as a coordinator, admin executive or similar role.
• Industry: Experience in ceramics, tiles, manufacturing or trading is not required; training will be provided.
• Excel: Working knowledge of MS Excel (data entry, basic formulas, sorting/filtering; pivot tables a plus).
• Tools: Comfortable using WhatsApp, email and Google Sheets for daily follow-ups.
• Location: Preferably living within about 45 minutes' travel of the office.

Skills and Attributes

• Persistent and disciplined in following up, without hesitating to remind people repeatedly.
• Firm but polite communication in Hindi and English (local language a plus).
• Organised, detail-oriented and able to manage multiple tasks at once.
• Comfortable escalating issues to senior management objectively.
• Punctual, reliable and trustworthy with internal information.

What We Offer

• Direct exposure to working with the MD and learning how a business runs.
• Hands-on experience in business systems and process management.
• Growth path into Operations Executive / MIS / Office Manager roles.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person