Process Coordinator

Job Description: Process Coordinator

Job Title: Process Coordinator
Department: Operations / Process Management
Location: Saltlake Sec 5

Employment Type: Full-time
Experience: 1–3 years

Job Summary

We are looking for an organized and detail-oriented Process Coordinator to coordinate day-to-day operational activities, ensure smooth workflow execution, maintain process documentation, and work closely with different teams to achieve operational targets.

Key Responsibilities

• Coordinate daily operational activities and ensure timely completion of assigned processes.
• Monitor workflow and follow up with relevant teams to ensure tasks are completed within defined timelines.
• Maintain accurate records, reports, trackers, and process-related documentation.
• Coordinate with internal departments to resolve process-related issues and delays.
• Ensure adherence to standard operating procedures (SOPs), company policies, and quality standards.
• Track process performance and prepare regular MIS and operational reports.
• Identify process gaps, delays, and recurring issues and escalate them to the appropriate team.
• Support process improvement and suggest ways to improve efficiency and productivity.
• Conduct regular follow-ups with team members, vendors, clients, or other stakeholders as required.
• Ensure proper documentation and timely updating of systems and databases.
• Assist management in monitoring KPIs, productivity, turnaround time, and service-level targets.
• Participate in meetings and provide updates on process status, pending activities, and key issues.
• Support audits, quality checks, and compliance requirements when required.

Required Skills

• Good communication and coordination skills.
• Strong follow-up and organizational abilities.
• Good analytical and problem-solving skills.
• Excellent attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Good knowledge of MS Excel, Word, and PowerPoint.
• Experience with ERP, CRM, or workflow-management systems is an advantage.
• Ability to work effectively with cross-functional teams.

Qualifications

• Graduate in any discipline.
• 1–3 years of experience in process coordination, operations, administration, MIS, or a similar role.
• Freshers with strong communication and organizational skills may also be considered.

Key Performance Indicators (KPIs)

• Timely completion of assigned processes.
• Process turnaround time (TAT).
• Accuracy of reports and documentation.
• Adherence to SOPs and process standards.
• Resolution time for process-related issues.
• Productivity and operational efficiency.
• Timeliness and accuracy of MIS reporting.

Pay: ₹17,000.00 - ₹20,000.00 per month

Application Question(s):

• current and expected ctc
• Saltlake sec 5 is ok
• within how many days you are available to join

Work Location: In person