Process Coordinator

Role Overview

Process Coordinate will be Reporting to MD. Office Location - Prahladnagar Ahmedabad.

The Process Coordinator is responsible for monitoring, standardizing, and streamlining daily business or operational workflows. This role acts as a primary bridge between cross-functional teams, department heads, and external stakeholders to ensure tasks, project milestones, and Standard Operating Procedures (SOPs) are executed on time and without bottlenecks.

Key Responsibilities

* Workflow & Process Management: Oversee daily operational workflows, track process flowcharts, and maintain operational discipline across teams.

* Interdepartmental Liaison: Serve as the primary point of contact and communication channel between sales, operations, support, and senior management.

* SOP & Documentation: Draft, update, and manage Standard Operating Procedures (SOPs), process records, checklists, and master data/trackers (Excel, Google Sheets, or ERP tools).

* Performance Monitoring & Audits: Conduct routine process audits, monitor key performance indicators (KPIs), track task completion timelines, and flag operational gaps or delays.

* Escalation Handling: Identify workflow friction points, investigate operational errors, and coordinate prompt resolutions or escalate issues to process owners.

* Reporting: Prepare daily, weekly, and monthly status reports, progress trackers, and performance summaries for leadership.

* Training & Onboarding Support: Assist in facilitating team training sessions, user testing, and policy implementation for new or updated workflows.

Required Qualifications & Skills

Education & Experience

* Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.

* Experience: 1 to 4 years of proven experience in process coordination, operations support, or project administration.

Technical & Software Skills

* Proficiency in Microsoft Office Suite (Advanced Excel) and Google Workspace (Google Sheets, Docs).

* Familiarity with ERP systems, CRM platforms, or project management tools (e.g., SAP, Salesforce, Trello, Asana, or Microsoft Project).

* Basic understanding of process mapping and flowchart tools.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person