Process Coordinator

ABOUT US:

MO DESIGNS PVT. LTD., established in 2003 and based in Sector 56, Gurgaon, is a premium home furnishing, décor, and interior design company. We specialize in custom-made furniture, elegant soft furnishings, and complete interior solutions that blend timeless style with modern comfort. With a focus on quality craftsmanship and personalized service, MO Designs transforms everyday spaces into stylish, functional homes tailored to individual tastes.

JOB SUMMARY:

We are looking for a friendly and organized person to join our team as a CRM Manager at MO Designs (https://modesigns.in/). In this role, you will help us build and maintain strong relationships with our customers. You’ll talk to clients, understand their needs, and make sure they have a smooth and happy experience with us. You will also help manage customer data and work with our sales and marketing teams to improve communication and service.

Preferred Candidate - Women

KEY RESPONSIBILITIES:

• Make sure all the leads of clients aft er placing orders are met.
• Ensure your existing clients are satisfied through after-sales service. Always ask your them for true feedback.
• Servicing the client after receiving the order till the time of collection of payment/Installation/ Job Satisfaction car d/Five referrals.
• Resolve the queries and questions of all the clients.
• Give or support the partici pants/clients about company products or ser vices.
• Acting as a single point of contact for complaints and escalating issues to the concerns.
• Keep the CRM system updated with correct customer details. Organize customers into groups based on their interests. Improve the CRM process so the sales team works more smoothly.
• Keep track of leads and follow up with the month time. Hel p tur n leads into customers by staying in touch and sharing helpful information.
• listen to customer feedback and find ways to make them happier.
• Create simple reports to show how we are doing withleads and customer contacts. Share ideas based on data to help improve our sales and ser vice.
• Helpthe customer support team solve client problems quickly.

KEY REQUI REMENTS:

• Familiar with CRM tool s/ portals and experienced in managing customer data.
• Ability of rigorous follow up.
• Ability to communicate confidently- both through speaking and writing- with colleagues and cli ents.
• Pro-active, Well - groomed and presentable personality.
• Polite, disposition, patient, and composed in nature.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• what's your current salary ?
• How many years of experience in CRM Manager ?

Work Location: In person