Process Coordinator

Job Summary

We are looking for a detail-oriented and organized Process Coordinator to manage day-to-day operational activities, coordinate with internal teams, monitor process workflows, and ensure that tasks are completed efficiently and within defined timelines. The ideal candidate should possess strong communication, coordination, documentation, and problem-solving skills, with a focus on process efficiency and continuous improvement.

Key Responsibilities

Coordinate daily operational activities and ensure smooth execution of business processes.

Monitor workflow progress, track pending tasks, and ensure timely completion of deliverables.

Coordinate with internal departments and stakeholders to resolve process-related issues.

Maintain accurate records, reports, trackers, and process documentation.

Follow up with team members on task status, deadlines, and outstanding activities.

Identify process gaps, bottlenecks, and opportunities for improvement.

Prepare daily, weekly, and monthly MIS reports as required.

Ensure adherence to company policies, standard operating procedures (SOPs), and quality standards.

Track key performance indicators (KPIs) and highlight deviations to the reporting manager.

Support process audits, compliance checks, and implementation of corrective actions.

Escalate operational challenges and delays to the appropriate stakeholders.

Assist in developing and updating process guidelines, checklists, and workflow documents.

Required Skills and Qualifications

Strong organizational, planning, and time-management skills.

Good verbal and written communication skills.

Proficiency in MS Excel, MS Word, PowerPoint, and email communication.

Ability to prepare reports, maintain trackers, and analyze basic operational data. Strong attention to detail and the ability to manage multiple tasks simultaneously.

Good problem-solving, follow-up, and stakeholder coordination skills. Ability to work independently as well as collaboratively within a team.

Key Performance Indicators (KPIs)

Timely completion of assigned tasks and operational activities. Accuracy and completeness of process documentation and reports.

Adherence to defined SOPs and internal process standards.

Turnaround time (TAT) for assigned activities.

Resolution time for process-related issues.

Effectiveness of coordination and follow-up with stakeholders.

Identification and implementation of process improvement opportunities.

Preferred Competencies

Proactive approach and ownership of assigned responsibilities.

Strong analytical and decision-making abilities.

Ability to work under pressure and meet deadlines.

Adaptability to changing business requirements.

Focus on operational efficiency, quality, and continuous improvement.

What We Offer

Opportunity to work in a collaborative and growth-oriented environment.

Professional development and learning opportunities.

Exposure to operational processes and cross-functional coordination.

Competitive compensation based on experience and skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person