Process Coordinator

Job Description – Process Coordinator

Position Overview

Detail Information

Job title

Process Coordinator

Location

Mumbai

Experience

2–4 years

Department

Operations

Industry

Gems & Jewellery / Manufacturing

Employment type

Full-time

Role Summary

The Process Coordinator keeps our sales and service operations running smoothly and on system. You will track team performance against targets, produce MIS reports, train new joiners on our ERP and CRM, and make sure every employee follows defined processes. You will also spot process gaps early and escalate them to management.

Key Responsibilities

Sales and service coordination

• Coordinate with the sales team to ensure smooth day-to-day operations.
• Ensure sales and service processes and follow-ups are completed on time.

Performance monitoring and reporting

• Monitor sales and service targets, achievements and overall team performance.
• Track KRAs and KPIs for the sales and service teams.
• Prepare daily, weekly and monthly sales and service MIS reports.

Training and system adoption

• Work with the L&D Assistant to plan and deliver technical training on our ERP and CRM systems for all new joiners.
• Ensure all employees follow system processes as defined.

Process improvement

• Identify process gaps and report them to management with clear observations.

Required Skills

• Good communication and coordination skills.
• Working knowledge of MS Excel and MIS reporting.
• Strong follow-up and organizational skills.
• Experience hosting system-based trainings (ERP / CRM).
• Ability to monitor sales and service performance and meet deadlines.

Qualifications

• Graduate in any discipline.
• 2–4 years of experience; background in sales and service coordination or process management preferred.
• Experience in the gems & jewellery or manufacturing industry is an advantage.

Pay: ₹150,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person