Process Design Specialist – Banking

• Analyse and design end-to-end banking processes across products and operations.
• Identify process, operational, control, and system gaps and recommend appropriate improvements.
• Develop practical, sustainable, and risk-aligned process solutions in collaboration with relevant stakeholders.
• Ensure processes incorporate applicable regulatory, compliance, risk, and internal control requirements.
• Work closely with Business, Operations, IT, Risk, Compliance, and Legal teams to understand requirements and drive process improvements.
• Prepare and maintain process maps, SOPs, BRDs, workflows, and other process documentation.
• Support process optimisation, standardisation, automation, and continuous improvement initiatives.
• Present process recommendations and improvement initiatives to senior stakeholders.

Desired Candidate Profile

• 5+ years of experience in process design, business process analysis, or process improvement within the banking/financial services sector.
• Strong understanding of banking products, operations, and end-to-end transaction processes.
• Proven experience in process mapping, gap analysis, requirements gathering, and solution design.
• Good understanding of banking risk, controls, regulatory, and compliance requirements.
• Strong stakeholder management skills with the ability to work across business and technology functions.
• Excellent written, verbal, documentation, and presentation skills.
• Strong analytical and problem-solving capabilities with a focus on delivering practical business outcomes.

Skills

Process Design

Regulatory Compliance

Stakeholder Management