Process Documentation

Roles and Responsibilities :

• Develop high-quality technical documentation for IT services and consulting projects using SOPs (Standard Operating Procedures) and other documentation tools.
• Collaborate with cross-functional teams to gather requirements, create user manuals, guides, and knowledge base articles.
• Design and implement effective content management systems to organize and maintain technical documents.
• Ensure compliance with industry standards, company policies, and regulatory requirements by reviewing and updating technical documentation regularly.

Job Requirements :

• 2-9 years of experience in technical writing or a related field such as artificial intelligence or IT services & consulting.
• Strong understanding of process documentation principles and best practices.
• Proficiency in creating clear, concise, and well-structured technical content using various formats (e.g., Word, PDF).
• Experience working with software applications used for document management (e.g., SharePoint) is an asset.