Process engineer payment

Mission
Within the Tribe Payments, the Process Engineer joins the SPTS squad, responsible for managing and developing processes and systems related to specific payments (such as cheques) and transversal workflows. Operating in an Agile environment, the Process Engineer ensures end-to-end process visibility and improvement, connecting business needs, technology, risk management, and operational efficiency.

Key Responsibilities

• Design and implement new or improved business subprocesses aligned with the bank’s strategy and business architecture principles.

• Continuously analyze, optimize, and document existing processes to enhance efficiency, customer satisfaction, and risk control.

• Support change management by defining requirements, supporting testing, coordinating implementation, and providing user support.

• Collaborate closely with Business and IT teams to ensure solutions meet business needs and strategic objectives.

• Actively participate in Agile ceremonies, commit to sprint goals, and deliver prioritized user stories.

Education & Experience

• Bachelor’s or Master’s degree, or equivalent by experience.

• Minimum 3 years’ experience in business/process analysis and change management, ideally within the payments or banking domain.

Technical Skills

• Strong experience in process modeling and flowcharting tools.

• Knowledge of process improvement methodologies.

• Understanding of risk management and control.

• Experience with SharePoint is an asset.

Soft Skills

• Excellent analytical and structured thinking.

• Effective communication and facilitation skills.

• Ability to influence, negotiate, and drive solutions.

• Customer-oriented, proactive, and results-driven mindset.

• Strong team spirit and adaptability.

Languages

• Fluent in French or Dutch (at least one required).

• Strong English communication skills (written and spoken).

Work Mode

• Hybrid working model: 50% on site / 50% remote.

• Collaborative Agile/squad-based environment.