Process excellence & Six sigma - NBFC

Role & responsibilities

1. Process Support & Compliance

• Follow defined SOPs rigorously and proactively highlight any process gaps with supporting evidence to the Quality Manager
• Suggest and work on small improvements based on daily operations
• Support implementation of process changes; act as the first point of contact for floor-level queries during transitions

2. Error Tracking & Basic Analysis

• Record and track errors in processes using standardised error-tracking templates; update records daily
• Assist in identifying reasons for errors using basic RCA tools (5-Why, simple cause-effect
• Support the team in reducing repeat issues; maintain a repeat-error log and track closure of corrective actions

3. Quality Checks & Reporting

• Perform regular checks on process quality as per the sampling plan defined
• Ensure tasks are completed accurately with a focus on FTR
• Maintain accurate records of quality checks and errors

4. Project Assistance

• Assist in quality-related projects and initiatives; own assigned data collection workstreams end-to-end
• Collect data and provide inputs for analysis
• Support execution of improvement plans

5. Change Adaptation & Stakeholder Coordination

• Adapt to new processes and systems quickly
• Support team members in following updated practices
• Coordinate actively with key stakeholders across departments (operations, sales, collections, customer service) to gather quality data, address floor-level issues

Preferred Candidate Profile

• 2+ years of experience in operations, quality, or a process-driven role in BFSI industry
• Lean Six Sigma White Belt or Yellow Belt certification is preferred
• Prior experience in financial services (lending operations, customer service, collections), GCC or manufacturing is preferred
• Good analytical mindset and attention to detail; comfortable working with data and tracking tools
• Ability to work collaboratively within cross-functional teams and communicate quality findings clearly to non-quality stakeholders
• Proficiency in MS Excel and documentation tools.

If interested, kindly share your resumes to [email protected]