Process Excellence and Transformation Team Manager

Job Responsibilities

• Lead end-to-end process excellence, continuous improvement, and business transformation initiatives across assigned accounts and functions.
• Drive Lean Six Sigma programs using DMAIC, Lean, root-cause analysis, value stream mapping, and structured problem-solving methodologies.
• Identify improvement opportunities through process assessments, data analysis, stakeholder discussions, and operational reviews.
• Define, track, and realize measurable business benefits, including productivity improvement, cost optimization, cycle-time reduction, quality enhancement, and customer experience improvement.
• Partner with operations, automation, analytics, IT, risk, compliance, and client teams to design sustainable future-state processes and transformation roadmaps.
• Work with blackbelt to evaluate automation, AI/ML, Gen AI, Agentic AI, analytics, and platform enhancement opportunities and support implementation with clear business impact measurement.
• Manage multiple high-impact improvement initiatives concurrently, ensuring strong governance, timely execution, risk management, and stakeholder alignment.
• Develop dashboards, project updates, executive summaries, and decision-support insights for leadership and client governance forums.
• Coach and mentor teams on process excellence practices, continuous improvement mindset, structured project execution, and benefit realization.
• Ensure all improvement initiatives comply with organizational standards, client requirements, data security guidelines, risk controls, and delivery governance expectations.

Qualifications:

• Bachelor’s degree in any discipline; management degree will be an added advantage.
• 5+ years of relevant experience in Process Excellence, Business Transformation, Operational Excellence, or Continuous Improvement, preferably in BPM, IOA, Shared Services, or managed services environments.
• Lean Six Sigma Green Belt certification from a reputed organization; Black Belt certification will be an added advantage.
• Strong working knowledge of DMAIC, Lean tools, root-cause analysis, process mapping, control plans, and benefits realization frameworks.
• Proven ability to analyze complex data sets, identify trends, diagnose process gaps, and convert insights into practical improvement actions.
• Strong project and program management capability with experience managing multiple transformation initiatives simultaneously.
• Excellent stakeholder management, communication, facilitation, and executive presentation skills.
• Hands-on expertise in MS Excel, PowerPoint, Visio, and analytical tools such as Minitab or equivalent platforms.
• Amenable to work on a hybrid setting in Taguig

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.