B
Basic Enterprises
Process Excellence Executive
Skills
CRMCompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹50,000 – ₹150,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
- Review customer interactions, operational processes, and documentation to ensure adherence to defined standards.
- • Conduct quality checks on CRM updates, process compliance, and documentation accuracy.
- • Support operational audits through random, priority-based, and focused reviews.
- • Collect, analyze, and interpret operational data to identify trends, gaps, and improvement opportunities.
- • Prepare reports, scorecards, dashboards, and presentations for business stakeholders.
- • Assist in identifying process bottlenecks and recommending improvement actions.
- • Support Training Needs Identification (TNI) by highlighting recurring performance gaps.
- • Track action plans and follow up on closure of identified observations.
- • Maintain audit records, review trackers, and operational excellence documentation.
- • Collaborate with teams across the organization to drive process standardization and continuous improvement.
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