Process Excellence Manager

Job Summary:

To support the business objectives

1. Drive Quality Improvement & achieving process excellence across departments through initiatives like LEAN and 6 Sigma practices.
2. To develop & sustain a culture of continuous improvement in the organization through training and process improvement projects

Key Responsibilities:

1. Identify gaps and opportunities through data & report, stakeholder interaction, process mapping across departments, and any other opportunities in the organization.
2. Lead/ Mentor/ Help the project team understand the problem statement and apply improvement initiatives like Lean, PDCA for problem solving.
3. Document business processes, requirements, and solutions using appropriate tools and techniques.
4. Create data driven solutions and assist in system enhancement implementation.
5. Drive documentation of QNI (Quality Net Income) through various initiatives
6. Conduct toll gate and review with leadership on improvement projects.
7. Research on innovation, customer needs, market trends and futuristic needs of the organization.
8. Facilitate training programs for Lean and 6 Sigma and drive recognition for completed projects/ initiatives.

Desired Qualifications/Certifications:

1. Education: Minimum -Graduate or global equivalent
2. Six Sigma Green Belt
3. Lean certification
4. Project Management

Preferred work experience:

Minimum 5+ years of relevant experience in one or more below areas:

Quality Management, Process Improvement, Project Management experience, Analytics

Skills and Knowledge:

Functional

• Lean Six Sigma
• ISO 9001
• Project Management Skills
• Analytical skills
• Knowledge and understanding of systems and processes.
• Self-Motivated and Self-Directed
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Problem solving
• Time Management
• Planning, Organizing, Motivating, Directing and Controlling
• Good Business acumen, contacts and interpersonal skills
• Commitment to Service Excellence and Quality improvement

Behavioral / Leadership

• Entrepreneurship
• Initiative
• Quality & Service Orientation
• Teamwork & Collaboration
• Problem solving
• People and team leadership
• Communication
• Networking
• Coaching and mentoring