Process Excellence Manager

West & Central Africa Cluster

Location: Dakar, Senegal / Flexible within West & Central Africa

Function: QHSE / SHEQ

Reporting To: Regional Leadership / Cluster Head

Industry: Telecom Infrastructure / Energy / Infrastructure Projects

Role Objective

We are looking for an experienced Regional QHSE Manager to join our team and lead the Quality, Health, Safety & Environment (QHSE) agenda across our current and upcoming markets in the West and Central Africa cluster .

The role will be responsible for strengthening our QHSE framework, driving a proactive safety and quality culture, ensuring regulatory and international standards compliance, and supporting business expansion into new markets.

The objective, if she agrees to join, will be to onboard her as part of my team and leverage her regional experience to support our QHSE improvement journey across our current and new markets in the West and Central Africa Cluster.

Key Responsibilities

1. Regional QHSE Leadership

• Develop and drive the regional QHSE strategy across West and Central African markets.
• Establish consistent QHSE standards, processes, policies and governance across countries.
• Work closely with country and operational leadership to embed QHSE into day-to-day business operations.
• Provide coaching, mentoring and guidance to local QHSE teams and operational stakeholders.

2. QHSE Improvement & Transformation

• Lead the continuous improvement of QHSE performance across existing and new markets.
• Identify QHSE gaps and develop practical improvement plans with clear KPIs and timelines.
• Establish regional QHSE dashboards, reporting mechanisms and performance reviews.
• Drive a proactive safety culture rather than a purely compliance-driven approach.

3. Health & Safety

• Develop and implement occupational health and safety programs.
• Conduct risk assessments and ensure appropriate mitigation and control measures.
• Lead investigation of incidents, accidents and near misses, including root-cause analysis and corrective/preventive actions.
• Strengthen emergency preparedness and crisis-management processes.
• Conduct regular site inspections and safety audits.

4. Environment & Sustainability

• Strengthen environmental management practices across projects and operations.
• Drive environmental risk assessments and compliance with applicable local requirements.
• Support environmental management systems and sustainability initiatives.
• Identify opportunities to reduce environmental impact and improve operational efficiency.

5. Quality Management

• Establish and strengthen quality-management processes across projects and operations.
• Develop audit programs and monitor compliance with internal and external standards.
• Drive corrective and preventive action (CAPA) and ensure closure of identified gaps.
• Support project teams in improving quality, documentation and operational controls.

6. ISO & Management Systems

• Develop, implement and continuously improve QHSE management systems aligned with international standards.
• Lead or support certification, surveillance and recertification audits.
• Conduct internal audits and ensure timely closure of audit findings.
• Develop policies, SOPs, guidelines and QHSE control frameworks.

7. Project & Operational QHSE

• Work closely with project, engineering, operations and commercial teams to ensure QHSE requirements are integrated into project planning and execution.
• Establish QHSE requirements for contractors, vendors and partners.
• Monitor contractor compliance through audits, inspections and performance reviews.
• Ensure appropriate QHSE controls during site deployment, construction, installation and maintenance activities.

8. New Market Entry

• Support QHSE readiness for entry into new West and Central African markets.
• Assess country-specific QHSE, regulatory and operational risks.
• Develop market-specific QHSE implementation plans.
• Support local teams during mobilisation and operational launch.

9. Stakeholder & Leadership Engagement

• Build strong relationships with country management, customers, contractors, government/regulatory authorities and other stakeholders.
• Present QHSE performance, risks and improvement plans to senior leadership.
• Act as a regional QHSE subject-matter expert and business partner.

Candidate Profile

• 6+ years of experience in QHSE / EHS / SHEQ / HSE leadership roles.
• Strong experience managing QHSE across multiple African markets .
• Experience in telecom infrastructure, energy, construction, manufacturing or other high-risk operational environments preferred.
• Strong knowledge of ISO 45001 and ISO 14001 .
• Experience in risk assessment, audits, incident investigation, emergency preparedness and corrective/preventive action.
• Proven experience in developing and implementing QHSE policies, systems and processes.
• Strong experience working with senior management and cross-functional teams.
• Experience managing or mentoring regional/local QHSE teams.
• Strong understanding of African regulatory and operational environments.
• French and English proficiency required/preferred , particularly for Francophone Africa.
• Master's degree in Business Administration / Management, Environmental Management, HSE or related discipline.
• Relevant professional certifications in HSE/QHSE, ISO 45001, ISO 14001 or Lead Auditor preferred.
• IRCA Lead Auditor training will be an advantage.

Key Success Measures / KPIs

• Reduction in incidents, accidents and safety non-conformities.
• Improvement in regional QHSE audit scores.
• Closure rate and turnaround time for corrective actions.
• ISO compliance and certification status.
• Contractor/vendor QHSE compliance.
• QHSE training and awareness completion.
• Improvement in environmental compliance.
• Successful QHSE mobilisation of new markets.
• Consistent implementation of QHSE standards across the cluster.