Process Excellence (PEX) Manager

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. We recently launched 2 Contact Centers in Mesa, AZ and Plano, TX, and we are seeking a PEX Manager to help streamline and enhance our operation. Please not that this role is fully onsite in Mesa, AZ. Only local candidates will be considered.

Role Responsibilities

Ensure process assessments leverage processes through deep-dive and diagnostic knowledge

Actively contribute to change implementation initiatives on the floor

Report issues related to problems/opportunities to transformation leaders

Understand DMAIC & Lean methodology and the associated templates and roles and responsibilities

Propose and elicit innovative digital solutions through discussions with team members by cascading information on Process Changes

Application of knowledge about Intelligent process automation (IPA) and its applicability in real world use cases

Understand and articulate problems/issues in a timely and accurate manner from the delivery/operations teams

Prepare business cases, project charters, Business Requirement Documents, (BRD) and use cases

Participate in exploring solutions for problems and process bottlenecks

Play a pivotal role in executing transformation governance model to build the continuous improvement culture

Deliver client presentations, business development and presales support for continuous improvement and innovation

Identify potential risk in the existing process. Manage a centralized risk register for the aligned process with mitigation and control plans

Desired Skills & Experience

Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

Must have experience in a relevant domain & reputed KPO is preferred.

Must have 6-8 years of work experience with minimum 4 years of relevant experience

Must have excellent analytical, presentation & communication skill Should be a self-starter

Good knowledge around cross functional Process Map, FMEA, risk register, value stream mapping (VSM) & kaizen identification

Salary and Other Compensation:
The annual salary for this position is between $100,000 - $140,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.