Process Excellence Specialist

Role & responsibilities

Process Improvement

• Lead end-to-end reviews of target processes to remove waste, reduce cycle time, and improve quality
• Map current vs. future state, quantify impact, and secure sign-off on change approach

Data, Reporting, and Metrics

• Define KPIs and operational guardrails for redesigned processes
• Establish baselines and benefits tracking for cost, quality, timeliness, and experience

Stakeholder and Change Management

• Partner with process owners to agree scope, requirements, and success criteria
• Support change communications, training plans, and adoption checkpoints
• Escalate blockers early and drive alignment across teams

Governance and Compliance

• Embed standards, SOPs, and controls into redesigned processes
• Ensure auditability and compliance with policy, regulatory, and data requirements
• Keep documentation current and accessible

Automation, Digital Enablement and Enhancement Management

• Identify automation candidates with clear business cases and readiness
• Collaborate with Digital and IT teams to shape test plans, and release schedules
• Track automation performance post-go-live and feed learnings into the pipeline
• Define UAT scope, entry/exit criteria, and acceptance evidence
• Coordinate test execution and sign-off with accountable owners

Prepare contingency plans and rollback criteria where needed

Qualifications/ Experience/ Skills/ Knowledge:

Education and Credentials:

• A relevant tertiary level qualification and/or recognised qualification appropriate to the role
• Recognised certifications advantageous: Lean Six Sigma (Preferred)

Professional Experience:

• 3 to 6 years experience in process improvement, business operations, or shared services transformation
• Demonstrated delivery of measurable improvements in cost, quality, and cycle time
• Background in Accounts or Finance will be preferred.

Technical Skills and Knowledge:

• Excellent facilitation, stakeholder management, and written communication
• Strong analytical and problem-solving skills.
• Proficiency in process mapping tools
• Effective communication and stakeholder engagement abilities.
• Detail-oriented with a structured approach to documentation and reporting.
• Team player with a continuous improvement mindset.
• Ability to assess pricing competitiveness, vendor quotations, contract compliance, and support cost-conscious purchasing decisions.
• Demonstrated knowledge of finance and payroll processes, with an understanding of financial controls and statutory requirements