Process Executive – International Voice Process

Key Responsibilities

• Handle inbound calls from international customers politely and professionally.
• Process customer orders over the phone.
• Answer questions and resolve issues related to orders and deliveries.
• Accurately log customer details and call interaction notes into the system.
• Maintain key performance metrics: Productivity, Call Quality, Customer Satisfaction (CSAT), and Service-Level Targets.

Eligibility Criteria

• Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
• Eligible Batches: 2024, 2025, and 2026 graduates are eligible.
• Marks/CGPA Criteria: None.
• Backlogs/Arrears: Strictly No active backlogs.
• Experience: 0 to 11 months only (Freshers welcome).
• Age Limit: Minimum 18 years old (No upper age limit).
• Language Proficiency: Strong English communication skills
• Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.

Required Skills & Attributes

• Excellent spoken English communication.
• Customer-centric attitude and active listening skills.
• Ability to multi-task and handle call volumes effectively.
• Ability to remain calm, patient, and professional under pressure.

Willingness to learn new tools, processes, and systems

Pay: Up to ₹290,000.00 per year

Work Location: In person