Process Executive (Non Sales)

Were Hiring: Process Executive (FASTag Services Operations)

Job ID: PE/OPR/MAY26

Company: Akova Fintech Solutions Private Limited

Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: N, Kolkata 700001

Salary: CTC Upto 20

Work Mode: Hybrid Work from Office & Work from Home

About Akova:

Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team.

Role Overview Process Executive (FASTag Services):

As a Process Executive, youll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. Youll play a key role in ensuring smooth user experience, issue resolution, and service education.

No Sales | No Targets | Semi-Voice Process

Responsibilities:

• Respond to customer queries via phone, chat, and email, Semi-Voice Process.
• Assist with FASTag account issues, transaction disputes, and service interruptions.
• Educate users on new features, policies, and processes.
• Guide customers through troubleshooting and self-service steps.
• Ensure timely resolution and maintain follow-up on open tickets.
• Accurately document customer interactions and feedback.

Preferred Skills & Qualifications:

• Strong communication skills (verbal & written).
• Ability to manage multiple queries in a fast-paced environment.
• Preferred Knowledge: SQL, Advanced Excel
• Problem-solving mindset with a customer-first approach.
• Freshers welcome training will be provided.

Educational Qualification:

• B.Tech (Computer Science), BCA, MCA – Preferred

Work Details:

• Rotational Shifts (Details shared during interview)
• Hybrid Role – Work from Office and Work from Home flexibility

Why Join Akova?

• Training and mentorship provided
• Opportunity to grow in the fintech sector
• Friendly and collaborative work culture
• Flexibility and career advancement opportunities

Apply Now:

Send your updated CV to: [email protected]

Contact: 9147328022