Process Expert

Process Expert (PE) Daily Work Check-Sheet

Important Notes

1. The hired Process Experts (PEs) will be deployed across both Day and Night shifts and are required to cover all activities mentioned below.
2. PEs should not be involved in direct operational activities, except in cases of extreme exigency.
3. PEs will be primarily responsible for process compliance, audits, gap identification, analysis, and continuous improvement.
4. The below check-sheet is replicated on Quip for daily tracking and adherence.
5. PEs are expected to maintain the PE Daily Worksheet and provide regular updates to the concerned stakeholders.

PE Daily Work Check-Sheet

S. No.ActivityKey Tasks / ResponsibilitiesDuration (Hrs.)1ICQA• Ensure that all SBC and BOH tasks are completed by EOD.

• Audit associates performing these tasks and identify process gaps.
• Understand the difference between SBC, CC, and SRC and guide counters accordingly.
• Conduct shorts analysis and recommend wall-to-wall counting for defective MODs.
• Share daily status updates with Cluster Managers.1.52TRACKS

Adoption• Ensure all HBL4 totes are reconciled on the TRACKS dashboard using Receive, Action, and Depart.

• Utilize the TRACKS dashboard to ensure 100% adoption.1.03IOG Clearance• Ensure daily updating of IOG units on the IOG Quip.
• Perform daily add-backs as per updates received from the CO team using IOG001.1.54CRET001 Adoption• Ensure all BTOs are added back on time using CRET001.
• Ensure that there is no virtual inventory pending at CRET001.0.55Guided Reversal• Ensure 100% reversal compliance for the site.
• Document any issues encountered during reversal in Quip.
• Take appropriate action based on the response/instructions received from the CO team.1.06YMS Adoption• Ensure 100% YMS adoption using the QuickSight dashboard.
• Analyze and identify gaps for missing TIDs and drive corrective actions.0.57GRN Compliance• Ensure 100% GRN mails are shared for previous-day POs.
• Review the data and identify opportunities for improvement.
• Conduct DD on the mail shared by the Finance team.1.08Consumables• Maintain and update details of all consumables used at the store.
• Coordinate with the respective POC to ensure timely replenishment.0.59Speed Analysis• Conduct regular analysis of Pick Assigned Time and PPI.
• Identify performance gaps and root causes.
• Drive actions for continuous process improvement.1.010Associate Coaching• Coach and educate associates on speed targets.
• Reinforce correct stowing and picking methods to improve productivity and control errors.0.511Ad-hoc Activities / Projects• Quickly understand and adapt to new processes.
• Support the implementation of new SOPs, process changes, and projects communicated to the store team.
• Prioritize activities based on business requirements.As per PriorityTOTAL9.0 Hrs.

Daily Compliance Expectations

ParameterExpectationShift CoverageDay & Night shiftsPrimary RoleProcess Compliance, Audit & Continuous ImprovementDirect OperationsNot permitted except in extreme exigencyDashboard Adoption100% wherever applicableDaily UpdatesQuip / PE Daily WorksheetEscalationsTimely escalation to concerned stakeholdersSOP Compliance100% adherenceTotal Planned Duration9 Hours