Process Head

Job Duties/Responsibilities:

• Provide overall leadership and strategic direction for the Enterprise department.
• Define and implement long-term departmental strategies aligned with organizational objectives and growth plans.
• Oversee multi-layer leadership teams (Senior Managers, Managers, Process Leads, and Client Account Leads) and ensure accountability across service delivery.
• Own financial outcomes, including revenue performance, client profitability, cost optimization, budgeting, and financial stewardship.
• Serve as the executive sponsor for key client relationships, ensuring long-term partnership success, client retention, and achievement of contractual commitments.

General Responsibilities

• Promote a culture of excellence, innovation, accountability, and client-first delivery.
• Ensure transparent communication with clients and internal leadership.
• Foster innovation, talent development, and succession planning within leadership layers.
• Represent the department in executive forums, client summits, and industry events.

Required Qualifications:

• Bachelors degree or higher (MBA, MHA, or equivalent strongly preferred)
• 15+ years of end-to-end RCM experience with at least 5+ years in senior leadership roles
• Proven experience in managing large, multi-practice RCM operations across specialties
• Experience in all specialty in Revenue Cycle Management.

Required Skills:

• Expertise in client governance, escalations, and executive-level communication
• Deep understanding of compliance standards
• Exceptional leadership, strategic planning, and organizational development skills
• Ability to influence and collaborate across executive, client, and cross-functional teams.