Process Improvement Analyst

Title: Process Improvement Analyst

Industry: Autonomous Vehicle Technology

Location: Foster City, CA

Duration: Approximately 6 months

Responsibilities

• Partner cross-functionally to intake, evaluate, prioritize, and manage requests for process improvements, operational changes, and playbook updates.
• Review workflows across Fleet Operations to identify opportunities to improve efficiency, consistency, quality, scalability, and vehicle turnaround time.
• Develop, update, and maintain clear, repeatable operational processes, procedures, and playbooks for Fusion Center and autonomous-vehicle operations teams.
• Coordinate initiatives across operations, product, engineering, and related organizations, tracking progress, risks, priorities, and outstanding actions.
• Use operational data and performance metrics to evaluate processes, support decision-making, and communicate project updates to stakeholders.**

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, process improvement, or a related discipline.
• Experience implementing operational efficiencies in remote operations, call centers, BPO, teleoperation, remote support, or comparable environments.
• Experience in product-based operations and using data or operational metrics to support process improvement and strategic decisions.
• Strong process documentation, communication, organizational, problem-solving, and cross-functional collaboration skills; proficiency with standard business applications and digital productivity tools.

Skills

• Process improvement
• Operational excellence
• Program management
• Process documentation
• Operational playbooks
• Workflow optimization
• Fleet operations
• Remote operations
• Operational metrics
• Cross-functional collaboration

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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