Process Improvement

You will be reporting directly to the Senior Manager, Quality Control & Aftersales and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.

Your Day-to-Day

• Analyze Aftersales and CCL overall processes to identify areas of improvement.
• Ability to assist the teams in designing, improving and monitoring of SOP.
• Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.
• Perform operation data analysis and provide improvement initiatives.
• Operation audit management - audit/corrective action template, execution, recommendation.
• New process improvement execution - evaluate the changes impact and report on progress and outcome.
• Other duties may be assigned.

Your Know-How

• Diploma and or Degree in Operation Management or similar field
• Min 3 years in related field would be an added advantage
• Strong communication skills
• Ability to work independently and reliably
• Ability to organize and prioritize tasks including delegation of tasks when appropriate
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• Knowledge of, or ability to quickly acquire, proven ability with the roles and function of the assigned department
• Knowledge on Microsoft Office, Excel, Word, Power Point, etc.