Process Improvement Coordinator

Job Overview

The Process Improvement Coordinator is a vital role responsible for analyzing, designing, and implementing process enhancements in production department. The ideal candidate will lead practical, measurable improvements across manufacturing and packaging to increase productivity, improve quality, reduce waste and downtime, and simplify daily work.

This hands-on, shop-floor role works closely with Production, Quality, R&D and Maintenance to identify opportunities, implement improvements, and objectively verify sustained results while maintaining GMP and safety requirements

Key Responsibilities

• Own the employee Kaizen program: Engage employees across departments and shifts, fairly evaluate suggestions, drive implementation, and recognize contributions. Track implemented and pending/not-implemented suggestions with documented reasons, and ensure accurate, fair linkage to employee KPIs.
• Drive process improvements: Identify bottlenecks and coordinate improvements using shop-floor observations, time and motion studies, and production data.
• Measure and verify objectively: Establish reliable baselines, validate measurement methods, and compare results under comparable conditions. Transparently report assumptions, limitations, and findings, including when expected benefits are not achieved.
• Develop technical SOPs and Train: Work with Production and Quality to create clear, accurate procedures, coordinate approval, train operators, and verify understanding and consistent adoption.
• Own and implement the Pulsar OEE platform: Ensure reliable data collection, verify signals and downtime classifications, and ensure accurate, consistent OEE calculations and reporting.
• Own project delivery: Track actions, responsibilities, and deadlines through completion, and verify that improvements are sustained.
• Escalate and investigate deteriorating performance: Proactively flag adverse trends in productivity, quality, downtime, or waste and coordinate timely investigation and action.
• Support RCA and CAPA: Work with Production, Quality, and other departments on root-cause analysis, corrective and preventive actions, and effectiveness verification.

Qualifications and Essential Skills

• Technical diploma or degree, or equivalent relevant experience in manufacturing or process improvement.
• Strong measurement, data analysis, Excel, root-cause analysis, problem solving and technical writing skills.
• Demonstrated ability to question data quality, measure accurately, and verify results objectively without selectively reporting favourable findings.
• Excellent communication with operators and cross-functional teams, including colleagues with limited English proficiency. Able to use plain language, demonstrations, and visual instructions, and respectfully confirm understanding.
• Fair, consistent, and respectful treatment of all employees, regardless of language proficiency, background, role, or shift.
• GMP experience preferred. Familiarity with sensors, motors, manufacturing equipment, OEE, Lean/Kaizen, time and motion studies, and value stream mapping, Statistical Process Control is an asset.

Measures of Success

• Objectively verified improvements in throughput, yield, downtime, changeover time, and waste.
• Accurate, consistent OEE data and timely escalation, investigation, resolution of adverse trends.
• Broad employee participation, fair recognition, and measurable improvements through Kaizen.
• Clear, usable SOPs understood and followed consistently across shifts.

Timely project completion and sustained results without compromising quality, safety, or GMP complianc

This role offers an opportunity for a dynamic professional to influence organizational efficiency significantly while working in a collaborative environment dedicated to continuous improvement excellence.

Pay: $23.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking

Work Location: In person