Process Improvement, Documentation & Training Manager

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title : Documentation Specialist Training Manager

Division : Jam Industries USA

Location : Southaven, MS

Schedule : Monday to Friday 8:00am – 5:00pm

What You Will Do We are currently seeking a highly motivated candidate to join our team!

Responsibilities : Duties and responsibilities may include but are not limited to the following:

• Analyze training needs to develop new training programs or modify and improve existing programs.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Conduct and document Lessons Learned and Best Practice Reviews.
• Assess the impact of training programs.
• Prepare training budget for all departments.
• Conduct surveys with management team to identify training needs based on projected production processes, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.

Job Qualifications

• Bachelor’s degree or equivalent years of experience with at least 7-10 years of related experience
• Strong communications skills, written and spoken.
• Proficient in analyzing and solving problems related to projects.
• Proficient in Microsoft Office
• Ability to multi-task
• Strong ability to give attention to details.

Experience Level

• Middle to Senior Manager

Why Join Us

Ready to join our team? Here’s why …

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.